Acquiring, getting to know, and retaining customers is the foundation of every company in both the B2B and B2C sectors. To do this, contact data must be collected, maintained, and analyzed, among other things. Nowadays, this is possible with almost any CRM. But if you want to find your (potential) customers, really understand them and serve them optimally with relevant, appealing content, while at the same time offering your marketing, sales, service, and support team the most efficient as well as transparent work possible, you should rely on BSI CUSTOMER SUITE.
This exceptional software combines customer experience, customer relationship management, and artificial intelligence (AI) with a customer data platform and enterprise integration platform. Thus, it forms a next-level CRM that meets the highest requirements of various industries.
Intelligent automation mechanisms help you to deliver personalized content to customers at the right time via the optimal channel. High-performance lead management provides users with their lead score at the various touchpoints and, with the help of AI, automatically delivers content that really interests them.
Thanks to the trigger-based approach of comprehensive customer lifecycle management, you always know at which point a customer is and can react to events in real-time. The customer can thus be ideally accompanied on his customer journey and your employees can access all relevant data across departments. For example, your sales team receives real-time, data-based information on whether a customer is about to make a purchase decision or is in danger of dropping out. Get to know your customers as well as possible in order to retain them and thus reduce costs, because acquiring new customers is often more time-consuming and expensive than retaining existing customers.
BSI enables you to digitize your service processes on all channels and relieves your employees thanks to automation.
The BSI Customer Suite enables comprehensive customer relationship management that is particularly impressive in terms of user-friendliness and flexibility. The decisive advantage: The CRM adapts to your requirements and your IT environments. You get a wide range of functions that are part of a professional, intuitive, and forward-looking CRM. In the process, each user receives only the authorizations that are relevant to him.
With BSI's Artificial Intelligence (AI for short) you can optimize your conversion in no time. Lead scoring, customer lifetime or segmentation are no longer a challenge. Your teams receive valuable recommendations for action that push their successes.
Furthermore, BSI AI enables 24/7 customer service, faster responses, and intelligent self-service. This frees up your service team, creates capacity for truly critical service requests, and fully improves customer service.
Next-level personalization: With artificial intelligence, you can easily respond to customers' personal information and preferences and provide tailored content. From a website that adapts to the user's interests to location-specific content such as the local weather report, much is possible. Segment-of-one is the goal here to drive conversions.
With all the tasks that AI takes over for you, you save valuable resources, time, and therefore money.
BSI CDP enables you to collect and consolidate your most important asset - customer data - in one system. You eliminate data silos and get an all-encompassing, unified, and structured basis for informed decisions and personalized campaigns. Whether as a cloud or local solution in your data center: BSI CDP enables high-performance data management even for enormously large data volumes. All departments will benefit from the data power. The complete communication history can even be accessed and maintained across the group for the optimal customer experience. Comprehensive data protection within the framework of the German Data Protection Act (DSGVO) can be implemented as a matter of course.
Want to learn more about BSI as a solution for your digitization strategy?
Here you will find more information and a use case: Digitization & Data Enrichment with BSI.
We would be happy to advise you personally on the wide range of functions and possibilities that our cooperation partner BSI has in store for your company.
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BSI Customer Suite offers a variety of benefits for your company. Its flexibility and adaptability allow you to easily adapt it to the changing needs of your business. With scalable solutions, you can easily expand the suite to support future growth. This allows you to continually develop and effectively manage your customer relationships while increasing efficiency and strengthening your competitiveness.
BSI Customer Suite offers your company numerous advantages that can support your growth:
Improved customer relationships; increasing efficiency; Better data analysis; Scalability & Flexibility
You can expand the BSI Customer Suite at any time by adding new modules or adapting existing functions. This means your system always remains up to date with your growing requirements and business processes.
Yes, the BSI Customer Suite CRM offers various options for integration with your existing systems:
Standard integrations: