W4 Image Product Configurator

ONLINE PRODUCT CONFIGURATOR

Unlock the full potential of your product offerings with our cutting-edge online product configurator services. At W4, we specialize in providing customizable solutions that empower businesses to deliver an unparalleled user experience, streamline operations, and drive sales.

Elevate Your Sales with the W4 Product Configurator

Do you sell specialized and complex products? Transform your customer experience and streamline your sales process with the W4 product configurator. Seamlessly integrate individualized product or component configuration directly on your website.

 

Areas of Application for a Product Configurator – What Can You Do with It

What is Product Configuration?

Product configuration involves using advanced software to tailor individual products or industrial components to specific customer needs. It's more than just a sales tool—it's a strategic asset for enhancing customer satisfaction and operational efficiency.

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Application in Sales

E-Commerce and Online Retail

Personalized Shopping Experience: Enable customers to customize products according to their preferences, such as color, size, material, and features. 

Real-Time Visualization: Allow customers to see live updates of their customizations, enhancing their buying confidence and reducing return rates.

Increased Engagement: Interactive configurators can significantly boost customer engagement and time spent on your site, leading to higher conversion rates.

Manufacturing and Industrial Design

Custom Product Design: Facilitate the creation of bespoke products by allowing customers to specify dimensions, materials, and functional features.

Order Accuracy: Reduce errors by capturing detailed customer requirements directly through the configurator, ensuring that every order is precise and accurate.

Streamlined Production: Integrate configurator outputs with your manufacturing systems to streamline production processes and improve efficiency.

Automotive Industry

Vehicle Customization: Offer customers the ability to personalize various aspects of their vehicles, including paint colors, interiors, add-ons, and tech features.

Virtual Showroom: Provide a virtual showroom experience where customers can see and interact with different vehicle configurations in 3D.

Enhanced Sales Process: Equip sales teams with tools to create tailored vehicle options for customers, improving the sales process and customer satisfaction.

Product Configurator for B2B Solutions

Product configurators offer comprehensive B2B solutions that significantly enhance business operations. They allow businesses to customize products to meet specific needs, ensuring each product aligns with unique operational requirements.

 These configurators simplify bulk order customization by handling multiple specifications with ease, which boosts order accuracy and operational efficiency.

 Additionally, with a streamlined quoting feature, they provide instant pricing for custom configurations, accelerating the sales cycle and improving customer service with quick and precise quotes. 

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Applications in Service

Improved Efficiency

Reduced Workload: By automating routine consulting tasks, configurators can significantly reduce the workload on support teams, allowing them to focus on more complex and high-value interactions. 

Consistency and Accuracy: Ensure consistency and accuracy in recommendations and configurations, minimizing the risk of human error and enhancing customer trust.

Application in Various Service Industries

Financial Services: Assist customers in configuring financial products such as insurance policies, investment portfolios, and loan options, providing detailed explanations and tailored advice.

Healthcare: Guide patients and healthcare providers in configuring personalized treatment plans, health insurance packages, and wellness programs.

Telecommunications: Help customers select and customize telecom services, including internet plans, mobile packages, and bundled offers, based on their usage patterns and preferences.

Travel and Hospitality: Enable travelers to customize travel packages, hotel stays, and tour services, ensuring a tailored and satisfying travel experience.

Comprehensive Support Resources

Knowledge Base Integration: Integrate with knowledge bases and other support resources to provide customers with access to detailed information and answers to common questions during the configuration process.

Feedback Loops: Implement feedback loops where customer interactions with the configurator can be analyzed to improve future service offerings and support mechanisms.

Examples of Product Configurators for our Clients

Schaffner-product-configurator

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W4 developed a product configurator for Schaffner that customers can use to put together their own product online.

The Schaffner Group is an international leader in the development and production of solutions that ensure the efficient and reliable operation of electronic systems. Schaffner has numerous areas of application, all of which require specially adapted products.

Schaffner components are used in drive systems and electronic motor controls, in wind and photovoltaic systems, in rail technology, in machine tools and robots as well as in power supplies for a large number of electronic devices.

Mettler-Toledo - virtual first-level support

The Mettler-Toledo group makes professional, precision scales. The company is the world's largest manufacturer of weighing systems. Hundreds of people call the Mettler-Toledo Support Center every day.

W4  has developed a product configurator that answers basic, common questions from customers online. This reduced the support center by almost half. Not to mention the costs saved with it.

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e + a - virtual sales engineer

Using the product configurator, customers receive specific statements about their products.

e + a Elektromaschinen und Antriebe AG is one of the world's leading manufacturers of motor elements and built-in motors. e + a also wanted to make the know-how of its sales engineers available online.

The product configurator also increases the profitability of sales processes. Product configurations can be created during access to product, price and process information during the customer conversation. This saves time, and also enables recording customer requests.

Discover How We Can Transform Your Business


Explore our services and see how our online product configurators can elevate your business. Whether you're looking to enhance your product lineup, improve customer satisfaction, or increase your online sales, we’re here to help you achieve your goals.
Contact us today to see how we can tailor a solution to fit your unique business needs.

 

Contact us below for your custom solution!

Sarah Wilhelm
Sarah Wilhelm
Geschäftsführerin
+41 44 562 49 39
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Angelika Gmeiner
Angelika Gmeiner
Business Development DE
+49 351 85034886
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FAQs

What advantages does the product configurator offer my company?
In addition to the software, does your agency also offer training or support for using the product configurator?
How can using a product configurator increase sales?
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W4 Product Configurator